Reference
Connection problems
What the messages on your social accounts and stores mean, and how to connect, reconnect or check them again.
Find the message you see in Settings › Social accounts or Settings › Store connections, or in the notice after Connect or Check. Owners and admins connect, reconnect and remove; editors can press Check.
Connecting a social account
| Message | What to do |
|---|---|
| Connecting accounts is off right now | SemPost's publishing service is being set up or is under maintenance, so the Connect buttons are off. Connected accounts aren't affected: try again later. |
| This network cannot be connected right now. / Connecting social accounts is not available right now. / The publishing service did not answer. Try again in a moment. | Try again later. |
| New social accounts cannot be connected right now: the publishing partner's account limit is reached. SemPost's team can lift it. | Write to [email protected]. |
| All … social accounts in your plan are in use. | Remove an account, or the owner buys an extra account or a bigger plan: see How many accounts you can connect. |
| The … connection was not finished | The network kept you on its own page, usually because the account was switched on its consent screen. Sign in there with the account you want, then press Try again. |
| This connection step has expired or was already used. Start again. / This connection step has expired. Connect the account again. | Press Connect again and finish the steps without a long pause. |
| The account could not be connected. The network said: … | Read the network's reason, connect again and allow access. |
| This Pinterest account has no boards. Create one on Pinterest, then connect again. | Create a board on Pinterest first. |
| This account does not belong to your workspace. | Start the connection again from Settings › Social accounts in this workspace. |
Inside the Shopify admin, Connect opens app.sempost.ai in a new tab. Finish there and come back: the account shows up. If The browser blocked the new tab. appears, press Open in it. See Connect your social accounts.
A connected social account
| What you see | What to do |
|---|---|
| Needs reconnecting, with Posts cannot be published to this account right now. Reconnect it; the network will ask you for permission again. | Press Reconnect and sign in with the same account: see Nightly checks and reconnecting. |
| The network's permission ends on …. Reconnect the account to avoid a gap, then press Check to read the new date. | Reconnect the account before that date, then press Check. |
| There is a problem with …; the details are under the account. | You pressed Check: read what The network said: under the account. |
| Posts cannot be published to this account right now. Reconnect it first. | You tried to plan, approve or generate for an account that needs reconnecting: reconnect it first. |
| Until it's confirmed that this channel does not publish content made for kids, posts to it fail when their time comes. | An admin presses Confirm under the YouTube channel: see Connect a YouTube channel. |
| Instagram's music needs this account connected through Facebook. Connect it again with Facebook. | Connect the account again and choose With Facebook (recommended). |
Connecting a store
| Message | What to do |
|---|---|
| All … stores in your plan are in use. | Remove a store, or move to a bigger plan. |
| This store is already connected. | It's in the list already. |
| This store is connected to another workspace. | Remove it from the other workspace first. |
| This workspace's store comes from the SemPost app in Shopify, so no other store can be connected here. | A workspace that came from the Shopify app keeps its shop as its only store. Connect other stores in another workspace. |
| Enter the store's .myshopify.com address (for example example.myshopify.com). | Enter the .myshopify.com address, not your shop's own domain. |
| The store did not accept these details. Check them and try again. | Copy the Client ID and Client Secret, or the WooCommerce key and secret, again. |
| The app lacks a permission SemPost needs. Add it in Shopify and try again. / The app and the store must belong to the same Shopify organization. Create the app in the store's organization. | See Connect Shopify with your own app. |
| Enter the store's address starting with https. / No WooCommerce store answered at this address. / The store sends requests to another address. Enter the address your browser's address bar shows. | See Connect a WooCommerce store. |
| No store answered at this address. / This address cannot be used. | Check the address for typos. |
| The store did not answer. Try again in a moment. | Try again in a moment. |
A connected store
| What you see | What to do |
|---|---|
| Needs reconnecting, with Fix it in your store and press Check. Only if that doesn't help, remove the store and connect it again with current details; rules that used it then stop. | The row also shows the reason: see Store checks, reconnecting and removing. |
| Permissions the app lacks: …. Add them in Shopify, then press Check. | Add them to your app in Shopify, then press Check. |
| Markets and catalogs need the read_markets and read_publications permissions. Add them to the app in Shopify, then press Check on the store. | Add them; the rest of the store keeps working meanwhile. |
| … did not answer as expected. If it needs reconnecting, the reason is on its row; otherwise try again in a moment. | You pressed Check: read the reason on the row. With no reason there, the store was only slow: try again later. |
| This store must be connected again before it can be read. | Reconnect the store as its row explains. |
| Shopify (SemPost app) shows Needs reconnecting | Open SemPost from your Shopify admin: that connects the shop again. This store has no Remove: it goes when you remove the app from Shopify. |
Product page addresses
- No product details could be read from this page. The page answered with an error or isn't a product page. If the product is in your own store, connect the store and pick it there.
- This address leads to Etsy, and Etsy does not allow apps to read its pages. See Use a product page's address.