Reference
Can't sign in
What each message at sign-in means, at app.sempost.ai and when SemPost opens in your Shopify admin, and how to get back in.
Find the message you see, at app.sempost.ai or when SemPost opens in your Shopify admin, and what to do about it. Setting up two-factor authentication is in Two-factor authentication, and passwords and signed-in devices in Sign-in, passwords and sessions.
Email and password
| Message | What to do |
|---|---|
| The email or password is incorrect. | Check both, or press Forgot your password? to set a new password. An account SemPost made in Shopify has no password until you set one this way. |
| Verify your email address before signing in. The link is in your inbox. | Open the link in SemPost's email: it works once, for 48 hours. Send the verification link again, under the form, sends a new one. Setting a new password with Forgot your password? confirms your address too. |
| Complete the security check to continue. / The security check failed. Please try again. | After a few wrong passwords, SemPost asks for a security check. Complete it, then press Sign in again. If The security check didn't load, check your connection and try again. |
| Too many failed attempts. Try again in … | Too many wrong passwords or two-factor codes locked the account for the time shown, and each new lock in a row lasts longer. Wait, or set a new password with Forgot your password?: that unlocks the account at once. |
| Too many requests. Try again in … | Wait for the time shown. |
| This account has been disabled. Contact support if you think this is a mistake. | Write to [email protected]. |
Setting a new password
On the sign-in page, press Forgot your password?, enter your email address, complete the security check and press Send reset link. The link in the email works once, for an hour. The page says the same whether or not an account uses that address, so if nothing arrives, check the address and your spam folder.
- This reset link can't be used: the link is old or was already used. Press Request a new link.
- Use at least … characters., This password is too common. Choose one that is harder to guess. or This password has appeared in a data breach. Choose a different one.: choose another password.
- Saving the new password signs you out on every device, the Shopify admin included: All sessions were signed out for your security.
The two-factor code
| Message | What to do |
|---|---|
| That code isn't valid. Check the time on your phone and try again. | Set your phone's time to update automatically, then enter the next code. A code works only once. |
| Your session has expired. Please sign in again., back on the sign-in form | The code step lasts five minutes, and a few wrong codes end it. Sign in again with your password. |
| You don't have your phone | Choose Use a recovery code instead. Without your recovery codes either, see Two-factor authentication. |
| Two-factor authentication is required, right after signing in | The workspace it names requires it for its team. Set it up on the Settings › Security page that opened; the rest of SemPost opens after that. |
When SemPost opens in the Shopify admin
| What you see | What to do |
|---|---|
| Two-factor authentication | Enter the code from your authenticator app and press Continue. Recovery codes don't work here: without your phone, sign in at app.sempost.ai with one. |
| SemPost could not open, with Shopify did not answer. Open SemPost again from the Shopify admin in a moment. | Press Try again, or open SemPost again in a moment. |
| Shopify has not verified your e-mail. Verify it in Shopify, then open SemPost again. | Verify your Shopify account's email address, then open SemPost again. |
| SemPost's team for this shop is full. Ask the shop's owner to free a seat or move to a bigger plan. | Every seat of the plan is taken: see Shopify staff in SemPost. |
| An admin removed you from this shop's team in SemPost. Ask them to add you again. | An owner or admin removed you in Settings › Team. Once they invite your email address again, open SemPost again: see Shopify staff in SemPost. |
| This session was ended. Sign in to the Shopify admin again. | Your SemPost sessions were ended, for example by a new password or Sign out all other devices at app.sempost.ai. Sign out of the Shopify admin, sign in again and open SemPost. |
| This account has been disabled. Contact support if you think this is a mistake. | Write to [email protected]. |
| SemPost for Shopify is not available right now. | Try again later. |
| SemPost opens in the Shopify admin | The app's Shopify address was opened on its own. Open SemPost from the Shopify admin, or go to app.sempost.ai. |
| Open SemPost again from the Shopify admin. | SemPost couldn't open your session again by itself: open SemPost from the Shopify admin's sidebar again. |
After Open in a new tab
- This link could not be opened, with This link has expired or was already used. Open SemPost again from the Shopify admin.: the link works once, for a minute. Press Open in a new tab again in the Shopify admin.
- Two-factor authentication is required at app.sempost.ai: the workspace requires it there. Turning it on asks for your password, so an account made in Shopify sets one first with Forgot your password?.