How-to guide
Sign-in, passwords and sessions
Sign in, choose a password SemPost accepts, reset a forgotten one, get past a locked account and sign out the devices you don't use.
You sign in to SemPost at app.sempost.ai with your email address and password, and with a code from your phone if you use two-factor authentication. Your password and the devices signed in to your account are in Settings › Security.
Sign in and out
On Sign in to SemPost, enter your Email and Password and press Sign in. Until you've verified your email address, the page offers to send the link again. To sign out, open the menu under your name at the bottom of the sidebar and choose Sign out.
A session ends after 7 days without use, and after 30 days in any case; then you sign in again.
Choose a password
A password needs at least 12 characters. There are no rules about digits or symbols: a long phrase is easy to remember and hard to guess. SemPost turns down very common passwords, long runs such as abcdefghijkl, the same few characters over and over, passwords made mostly of your name, your email address or the word password, and passwords that have turned up in known data breaches.
To change it, go to Settings › Security, enter your Current password, your New password twice, and press Change password. Every other device is signed out, and you get an email saying the password was changed.
Reset a forgotten password
Ask for a link
On the sign-in page, press Forgot your password?, enter your email address, complete the security check and press Send reset link.
Open the email
Press Set a new password in the email. The link works once, for 1 hour. No email? Look in your spam folder, or ask for a new link.
Save the new password
Enter it twice, complete the security check and press Save new password. Every device signed in to your account is signed out, then you sign in with the new password.
Resetting the password also unlocks a locked account at once. An account SemPost made in the Shopify admin has no password: this is how you give it one.
Locked out after wrong passwords
After 3 wrong passwords, the sign-in page asks you to complete its security check too. After 10 wrong passwords in a row, SemPost locks the account for 15 minutes, and each lock after that lasts longer. While it's locked, even the right password is refused and the page says Too many failed attempts. Try again in …. Wait, or reset your password.
Signed-in devices
Signed-in devices in Settings › Security lists every browser where your account is signed in: the browser and system, the IP address, when it was Last active and when it Signed in. This device marks the one you're using.
- Sign out on a row signs that device out at once, after you confirm.
- Sign out all other devices signs out every device but this one, after you confirm.
If you see a device you don't recognise, sign it out and change your password.
Inside the Shopify admin
When you open SemPost in the Shopify admin, your Shopify account signs you in: there's no sign-in page or Sign out there, and that session isn't listed under Signed-in devices. Settings › Security there shows Signing in inside Shopify and a button, Open security settings, that opens the page at app.sempost.ai, where you manage your password, two-factor authentication and devices.
Changing or resetting your password and Sign out all other devices end SemPost's sessions in the Shopify admin as well. To open SemPost there again, sign in to the Shopify admin again.
If something goes wrong
- The email or password is incorrect. Check both; if you've forgotten the password, reset it.
- Verify your email address before signing in. The link is in your inbox. Open the link, or send it again from the sign-in page.
- Too many requests. Try again in … There were many tries in a short time: wait as long as it says.
- Complete the security check to continue. Wait for the check to finish, or reload the page.
- This reset link can't be used. The link was already used or is older than 1 hour: press Request a new link.
- Your session has expired. Please sign in again. The code step lasts 5 minutes and allows 5 wrong codes: start again from your password.
- This account has been disabled. Contact support if you think this is a mistake. Write to [email protected] from your account's email address.
- Every other message at sign-in, also in the Shopify admin, is in Can't sign in.