How-to guide
Extra social accounts
Connect more social accounts than your plan includes by buying extra accounts, and give back the ones you no longer use.
When every social account in your plan is in use, the workspace's owner can buy an extra one instead of moving to a bigger plan. Extra accounts add to the plan's and renew with it: by the month, or by the year on a yearly plan. The price is on the pricing page, and the window shows it again before you buy.
Buy an extra account
Open Social accounts
Go to Settings › Social accounts. When Accounts in your plan is full, the owner sees Buy an extra account. It shows on a running subscription only: not during the trial, not once the subscription is cancelled or a payment has failed, and not while a switch to monthly billing waits.
Check the price
The Extra social account window shows Due today (before tax), the share for the rest of the current period, and the Next renewal (before tax) with the extra account included.
Buy it
Press Buy the extra account. The amount is taken from your saved payment method; if your bank asks to approve it, Stripe's secure page opens, for an hour. Once it's paid, the page tells you the extra account is added and can be connected.
Connect the account
Connect the new account from the same page, as any other: see Connect your social accounts.
Give one back
Your subscription in Settings › Billing shows how many extra accounts you have and the price of each. To stop paying for one you no longer use, press Give one back: it goes at once, the rest of the period isn't refunded, and the next renewal bills one fewer. Removing a social account doesn't give back an extra account by itself; you pay for it until you press Give one back. An extra account that a connected account uses can't be given back: remove a social account first.
When the plan changes
- A smaller plan: the connected accounts it doesn't include are removed first, or you tick Keep the … accounts over the plan as extra accounts in the change window, and they're billed as extra accounts from the renewal.
- Buying a plan while more accounts are connected than it includes: they come with the plan as extra accounts, and the plan's card shows their price before you buy.
- Monthly to yearly, or yearly to monthly: extra accounts move with the plan, at the new interval's price.
See Change your plan for the rest of each change.
Paying through Shopify
A workspace that pays through Shopify adds extra accounts to its Shopify bill with Add an extra account, in Settings › Billing or, when the plan is full, in Settings › Social accounts. Each one is charged in full for every billing cycle, the one you add it in included: see Paying through Shopify.
If something goes wrong
- All … social accounts in your plan are in use. There's no free place to connect another account: remove one, buy an extra account or move to a bigger plan.
- Every extra social account is in use. Remove a social account first. Each extra account has a connected account on it. Remove an account in Settings › Social accounts, then give one back.
- The subscription has no extra social accounts. There's nothing to give back.
- Stripe could not be reached. Try again in a moment.